The refund request is accompanied together with the appropriate documents:
Goods were exported through the 43 designated departure points. The office of the VRA is only physically present at OR Tambo, Cape Town, and King Shaka international airport.
If the VRA is not physically present at the exit point you used you must apply for VAT refunds in writing ( postal refund claim).
You can also apply for a postal refund claim if you get to the airport late and cannot pass through customs and VRA officials.
VAT refunds only apply for goods, not services.
After you shop, identify yourself to the shop assistant as a foreign tourist and ask for a tax invoice. It's not necessary to keep receipts unless you but goods worth more than R 10000.
On your departure date present all goods to customs in the departure halls for inspection. High-value goods may be double inspected by both customs and VRA officials in the duty-free area.
If you're applying for refunds by writing and could not pass through customs and VRA officials in South Africa, you must include an export declaration form. Customs officials in your home country should sign this form to prove that goods were imported from South Africa.
Claim your refund at the VAT refund office.
A VAT refund card will be issued to you. Your refund money will be loaded directly on this card. You can withdraw the refund at any ATM that accepts MasterCard ATM cards. This is the only way to get money from the card, you can't use it to pay bills, etc.
The refund takes between 3 days for an amount less than R3000 and up to 3 months for higher amounts.
Use up all the money within a year of getting your card. The card expires in 12 months and is not renewable.
Money cannot be transferred from the refund card to any other card.
You'll be given a new VAT refund card if you visit South Africa again and qualify for a refund. The VAT refund cards are not reloadable.